1.General provisions
This agreement (the Agreement) is made between Individual entrepreneur Grigoriy Kovrizhnykh, IIN 041110500040, address: 27/5-329 Bukhar Zhyrau Boulevard, Almaty, Kazakhstan (the Provider), and the person or company that uses the Volar service on volar.kz (the User).
The Agreement is a public offer under Article 395(5) of the Civil Code of the Republic of Kazakhstan. The User accepts it in full and without reservations (acceptance under Article 396(3) of the Civil Code) by signing up in the Service and continuing with consent to the Agreement and the Privacy Policy, or by paying for credits. From that moment the Agreement is concluded in electronic form, and it does not need to be signed on paper.
- Service: the Volar service on volar.kz, which creates video ads from the User’s description using artificial intelligence.
- Account: the part of the Service that opens after you sign in.
- Credits: the Service’s internal unit for paying for videos. 1 credit equals 100 tenge.
- Video: a video ad that the Service creates from the User’s description and materials.
2.Subject of the Agreement
The Provider renders a service to the User: it creates video ads from the User’s description and materials using the Service and gives access to the Service. The User pays for the service with credits bought in advance.
The service for a video is rendered when the finished video is shown to the User in the account. Revision rounds and the full-quality files after the video is finished are included in its price (see “Revisions and finishing”).
To render the service, the Provider uses third-party services: artificial intelligence models, voice-over and hosting. They are listed in the Privacy Policy.
3.Account
- Sign-up is open to people over 18.
- If you sign up on behalf of a company or an individual entrepreneur, you confirm that you are authorized to do so.
- One person: one account.
- You are responsible for access to the email address and Google account you use to sign in.
- You sign in with Google or with a six-digit code that the Service sends to your email.
- You can delete your account at any time: with a button in your account or by writing to volar.kz.mail@gmail.com. Deletion cannot be undone: videos in progress are cancelled without a refund of credits, and remaining credits are not carried over to a new account. Before deleting, you can ask for a refund for credits you bought and have not used (see “Refunds”). How data is deleted is described in the Privacy Policy.
4.What the Service does
The Service creates video ads from your description using artificial intelligence.
Some features of the Service may be unavailable or change, and video creation may be temporarily suspended. Every video goes through a quality check before you see it.
5.Credits and prices
- 1 credit = 100 KZT.
- The price of one size depends on the longest of the selected sizes: 100 credits (10,000 KZT) for up to 20 seconds, 150 credits (15,000 KZT) for 21 to 40 seconds, 200 credits (20,000 KZT) for 41 to 60 seconds.
- The first size costs the full price, and each extra size (up to 5 in one video) is 20% cheaper. For example, two sizes up to 20 seconds cost 100 + 80 = 180 credits.
- Voice-over and music are included in the price, and 3 rounds of edits are free.
- Credits are charged when you press “Create video”.
- Credits are sold in packs: 100 credits: 10,000 KZT; 300 credits: 28,500 KZT (5% off); 1,000 credits: 90,000 KZT (10% off). The price of a pack in tenge is shown before payment.
- Credits cannot be transferred to other people or exchanged for money, except for a refund under “Refunds”.
- For a useful suggestion in the “Improvements” section we may credit 30 credits. We decide manually, and a suggestion on its own does not create a right to a reward.
- The English version of the site shows an approximate dollar amount for convenience. Prices and charges are always in credits and tenge.
6.Payment
- Payment is made in advance: the User buys a pack of credits and then spends the credits on videos.
- Payment methods: a Visa or Mastercard bank card online on the secure page of the payment provider Freedom Pay, or a bank transfer against an invoice that the Provider issues on request to volar.kz.mail@gmail.com.
- Prices and payments are in tenge (KZT). If your card is in another currency, the bank that issued it converts the amount at its own rate.
- The User enters card details only on the payment provider’s page. The Provider does not receive or store them.
- A payment is complete when the payment provider confirms it. After that the credits are added to the balance automatically. With payment against an invoice, the credits are added once the money reaches the Provider’s account.
- The payment provider sends a payment confirmation to the email given at payment. The Provider issues an invoice and a certificate of services rendered on request to volar.kz.mail@gmail.com.
- The User’s bank may charge its own fee for the payment: it is set by the bank, not by the Provider.
- The Provider may change prices for the future. This does not affect packs of credits already paid for or videos already sent to work.
7.Refunds
- If you cancel a video before work has started, the credits are returned right away.
- If a video is cancelled after work has started, you can write on the video page why you cancelled it. The Provider decides on returning the credits, all or part of them, based on this request and replies there.
- You can get money back for credits you bought and have not used: write to volar.kz.mail@gmail.com with your account email and the amount. We refund what you paid for those credits; if the pack was discounted, we count at the price of a credit in that pack.
- Money is returned the same way you paid: to the same card or to the account the transfer came from. The Provider processes the refund within 10 working days of your request; when the money appears on the card depends on the bank that issued it.
- Credits spent on videos that have been shown to you (the service is rendered) and credits received for free (rewards for invitations and suggestions, gifts) are not refunded as money.
- If you disagree with a charge or a payment, write to volar.kz.mail@gmail.com first and we will sort it out. The User agrees not to reverse a payment through the bank (chargeback) without contacting the Provider first.
8.Revisions and finishing
3 rounds of edits are free. One round can have as many specific notes as you like. Each further round costs about 10% of the video price. Edits must be specific: you cannot remake the whole video or change the idea.
- A round of edits is a list of notes sent at one time. The list can contain as many notes as you like.
- Before a round starts, the Service checks whether it asks to remake the whole video, change the idea or start over. Such a round is not accepted: it does not count as used, no credits are charged and your notes stay, so you can adjust them and send again. If the list also has specific edits, the round is accepted and the specific edits are made.
- A paid round costs about 10% of the price of the video, but not less than 1 credit. The Service shows the price before sending, and the credits are charged when the edits go to work.
- The version you watch and edit is a draft: smaller (720p), with a “draft” mark in the corner of the frame. The Service builds the full-quality files without the mark after you press “All done, finish”; this is included in the price of the video.
- If you do not respond to a finished video, the Service reminds you on day 5, and on day 7 finishes the video itself and prepares the full-quality files.
- The voice created specially for your video is deleted at our voice-over provider after the video is finished or cancelled. The finished files stay with you.
9.Invitations
- Every User has a personal link. A friend who joins through it gets 25% off their first top-up. The inviter gets 50 credits when the friend makes a first purchase.
- Rewards are given only as credits and discounts, never as cash.
- You may not invite yourself or create several accounts for a reward. In case of abuse the reward is cancelled.
10.Rights and materials
- You confirm that you have the rights to the materials you upload and that they are lawful.
- You may use the finished Video to advertise your business: these rights pass to you.
- The Provider may show videos created in the Service without separate consent in the examples library on the Volar website and in materials about the Service (social media, presentations): in full, in parts and as frames, with the brand name, free of charge and without time limit. We do not show your name or email.
- If you do not want a video in the library, write to support and we will remove it within 5 business days.
- By uploading materials you confirm that they may be shown publicly as part of the video, including images of people, if any.
- By sending a suggestion in the “Improvements” section you allow us to read it, edit the text if needed and publish it on the public board without your name and email.
11.Acceptable use
You may not use the Service for:
- unlawful or misleading content;
- other people’s brands, logos and faces without the right to use them;
- personal data of third parties without a lawful basis.
If the User breaks these rules, the Provider may stop work on a video or block the account. Credits bought and not used are then refunded as money, except in cases of fraud.
12.Content created by artificial intelligence
Videos are created using artificial intelligence. The law may require such content to be labeled. If a label is required, do not remove it.
13.Liability
The Service is provided “as is”: we do our best, but we do not guarantee uninterrupted operation or a result that suits you exactly. The Provider’s liability is limited to the extent the law allows and, for any video, does not exceed the value of the credits charged for that video.
As the advertiser, the User is responsible for the content of the ad, the accuracy of the information about their business and compliance with advertising law when showing the video.
14.Force majeure
The parties are not liable for failing to perform the Agreement because of force majeure that could not be foreseen or prevented: natural disasters, military action, decisions of state bodies, major failures of communications, power supply, data centers and third-party services (artificial intelligence models, voice-over, payment systems). While such circumstances last, deadlines are extended.
15.Term and termination
- The Agreement is valid from acceptance with no time limit.
- The User may terminate the Agreement at any time by deleting the account. Before deleting, you can get money back for credits you bought and have not used (see “Refunds”).
- The Provider may suspend access or terminate the Agreement if the User breaks its terms or if state bodies require it. The Provider informs the User about this by email.
16.Changes to the terms
The Provider publishes a new version of the Agreement on this page with its date. By continuing to use the Service, the User agrees to the new version. Changes do not affect packs of credits already paid for or videos already sent to work.
17.Governing law and disputes
The Agreement is governed by the law of the Republic of Kazakhstan. We first try to resolve a dispute by negotiation: send a claim to volar.kz.mail@gmail.com, and we answer it within 10 working days. If we cannot agree, the dispute is considered by a court of the Republic of Kazakhstan as provided by law.
18.Final provisions
- The Agreement, the Privacy Policy and the “Payment and details” page together make up the rules for using the Service.
- The Provider sends notices to the account email or shows them in the account. The User writes to the Provider at volar.kz.mail@gmail.com.
- If any provision of the Agreement turns out to be invalid, the rest remain in force.
- The Agreement is published in Russian, Kazakh and English. If the texts differ, the Russian text prevails.
19.Details
- Provider: Individual entrepreneur Grigoriy Kovrizhnykh
- IIN: 041110500040
- Address: 27/5-329 Bukhar Zhyrau Boulevard, Almaty, Kazakhstan
- Email: volar.kz.mail@gmail.com
- Phone: +7 747 912 2143
- WhatsApp: +77479122143
- Telegram: @heigen007
- Website: volar.kz