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FAQ

Volar FAQ

In brief about videos, credits, revisions and data. Cannot find an answer? Write to us.

Getting started

What is Volar?

Volar is an online service that makes video ads for businesses in Kazakhstan from your description. It suits owners of coffee shops, pharmacies, clinics, salons and stores, developers, online sellers and anyone with a street LED screen. You describe your business in text or by voice, pick sizes, voice-over, music, fonts and a style from examples step by step, add your logo, photos and website, and Volar builds a finished motion-design video ad: no filming and no editing. You can make Reels and Instagram videos, videos for websites and YouTube, and ads for street LED screens. Video languages: Russian, Kazakh and English. Prices are in credits (1 credit = 100 KZT): 100 credits (about $23) for up to 20 seconds, 150 credits (about $34) for 21 to 40 seconds, 200 credits (about $45) for 41 to 60 seconds. Voice-over and music are included in the price. Each extra size is 20% off. There is no subscription. Operator: Individual entrepreneur Grigoriy Kovrizhnykh, Almaty, Kazakhstan.

How it works

Can I create a video now?

Yes. You can describe your business, go through the setup steps and create a video right now. A video is not made instantly: a video of up to 20 seconds takes about 40 minutes; a video of 21 to 40 seconds takes about an hour; a video of 41 to 60 seconds takes 1-2 hours. Card payments are on their way; for now we top up credits by hand with 10% off: write to us on WhatsApp (+77479122143) or Telegram (@heigen007).

Can someone make the video for me?

Yes. If you’d rather talk to a real person, write to us on WhatsApp (+77479122143) or Telegram (@heigen007): we’ll discuss the task, gather the materials from your website and Instagram ourselves and make the video, then make the edits together with you.

What do I need to start?

A sentence or two is enough: what you sell and to whom. A website link, logo, photos, a price list and other documents are optional, but they make the video more precise, and you add them in the next steps.

How do I contact Volar?

Write to volar.kz.mail@gmail.com, or reach us on: Phone +7 747 912 2143, WhatsApp +77479122143, Telegram @heigen007. We handle requests about your data within 3 working days.

Price and credits

How much does a video cost?

100 credits (about $23) for up to 20 seconds, 150 credits (about $34) for 21 to 40 seconds, 200 credits (about $45) for 41 to 60 seconds. These are prices for one size. Each extra size is 20% off: two sizes up to 20 seconds cost 100 + 80 = 180 credits, three sizes 100 + 80 + 80 = 260. One credit is 100 KZT. Voice-over and music are included in the price. 3 rounds of edits are free. One round can have as many specific notes as you like. Each further round costs about 10% of the video price. Edits must be specific: you cannot remake the whole video or change the idea.

Pricing

How do I top up credits?

Card payments are on their way; for now we top up credits by hand with 10% off. In your account press “Top up” and pick a pack: WhatsApp opens with a ready message. Or write to us on WhatsApp (+77479122143) or Telegram (@heigen007) and tell us the email you signed in with. Packs: 100 credits (about $23), 300 credits (about $64, 5% off) and 1,000 credits (about $203, 10% off).

Pricing

Do I need a subscription?

No. You pay in credits for each video, there are no monthly payments.

What happens to my credits if I cancel a video?

Credits are charged when you press “Create video”. If you cancel before work has started, the credits are returned right away. In other cases we decide on a refund when you contact us.

Public offer

How does inviting friends work?

Every user has a personal link. A friend who joins through it gets 25% off their first top-up. You get 50 credits when your friend makes a first purchase. Rewards are credits and discounts only, never cash. You cannot invite yourself.

Video and revisions

Which sizes and languages are available?

Reels and Stories 9:16, Instagram feed 4:5, square 1:1, website and YouTube 16:9 and a street screen of any size. You can pick up to 5 sizes at once in one video: the first at the price of the video, each extra size 20% off. Videos can be in Russian, Kazakh or English.

In Kazakh

How do I request edits?

Pause the video at the right moment, drop a pin on the frame and write or dictate what to change. You can also leave a note for the whole video. Notes go out as one list, which counts as one round. 3 rounds of edits are free. One round can have as many specific notes as you like. Each further round costs about 10% of the video price. Edits must be specific: you cannot remake the whole video or change the idea.

How it works

How long does a video take?

Roughly: a video of up to 20 seconds takes about 40 minutes; a video of 21 to 40 seconds takes about an hour; a video of 41 to 60 seconds takes 1-2 hours. We will notify you when the video is ready. Every video goes through a quality check before you see it.

Can I upload my logo, photos and a website link?

Yes: a link to your website and Instagram, documents (PDF, Word, PowerPoint, Excel), a logo, photos and references: up to 3 files (videos, presentations, images) and video links, up to 2 from YouTube and up to 2 from Instagram. File upload is available after you sign in, while you set the video up.

Data and rights

Who owns the finished video?

You can use the finished video to advertise your business. You are responsible for the rights to the materials you upload. Details are in the Public Offer Agreement.

Public offer

How do you handle my data?

We keep only what the service needs. Sign-in is through Google or an emailed code. There are no advertising cookies on the site. The site runs through Cloudflare (USA), which may collect visit statistics without cookies. You can delete your account data with a button in your account or by email. Details are in the Privacy Policy.

Privacy Policy

No answer yet? Start with a description

Describe your business in one sentence and we will pick the details step by step. You can also ask questions by email.

Write at least a few words: 10 characters or more

This is just the start. Next we pick sizes, voice-over, music, fonts and a style from examples, and you add your logo, photos and website. You can change everything before creating and in revisions.

No time to figure it out? We’ll do it all for you, message us on WhatsApp or Telegram